Privacy Policy

Home Senior Care Services

Home Senior Care Services is committed to protecting the privacy and security of caregivers, staff, administrators, clients, and other authorized users of our website, mobile application, and electronic visit verification (EVV) platform. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our services.

Our EVV app is designed to support home care operations and may include features such as scheduling, GPS-based visit verification, clock-in and clock-out tracking, timesheets, electronic signatures, visit documentation, and offline data capture and sync.

HIPAA-Aware Handling
Handled in line with applicable legal and operational requirements.

No Data Sales
We do not sell personal information.

Transparent EVV
Location is used for visit verification and related operations.

1. Scope

This Privacy Policy applies to:

Our public website
Our caregiver and staff mobile applications for iOS and Android
Our scheduling, documentation, and EVV-related systems
Authorized administrative and operational portal access, if applicable

This Privacy Policy does not apply to third-party websites, apps, or services that we do not own or control.

2. Information We Collect

Scheduling and EVV Information

Shift schedules and assignments
Clock-in and clock-out timestamps
Visit confirmation details
GPS location data collected for EVV functions
Timesheet and attendance records
Visit notes and service documentation
Electronic signatures used to confirm visits, services, or timesheets

Client and Care-Related Information

We may collect limited client, scheduling, or care-related information necessary to support service delivery, documentation, compliance, and operational workflows. Where applicable, certain information may be treated as protected or regulated information under law.

Device and Technical Information

Device model and operating system
App version
IP address
Browser type
Connectivity status
Crash reports, diagnostics, and performance information
Website cookies and basic analytics information

3. How We Use Information

We use information to:

Provide, operate, and maintain our website, app, and EVV services
Manage scheduling, shift assignments, and visit workflows
Verify caregiver presence and service delivery through EVV features
Process timesheets, attendance, and operational records
Capture and retain electronic signatures as part of service documentation
Support offline data capture and later synchronization
Improve app stability, usability, and security
Respond to support requests and communicate important notices
Comply with legal, contractual, payer, audit, and regulatory requirements
Prevent fraud, misuse, unauthorized access, and security incidents

4. GPS and Location Data

Our app may collect precise or approximate location information to support EVV features, including visit verification at clock-in and clock-out. In some cases, location may also be used during an active visit window where required for program, payer, agency, or compliance purposes.

We do not use location information for unrelated advertising purposes. We do not intend to track users when they are off-shift except as required for a clearly disclosed app function tied to visit verification or compliance.

You can control certain location permissions through your device settings, but disabling location access may prevent EVV features from functioning properly.

5. Electronic Signatures

Our app may collect electronic signatures from caregivers, clients, or authorized representatives to confirm service delivery, visit notes, timesheet approvals, and related documentation. These signatures may be stored as part of the service or audit record.

6. Offline Functionality

Certain app features may continue working while the device is offline. Data such as visit records, timestamps, notes, schedules, or signatures may be stored temporarily on the device and synchronized once an internet connection becomes available.

We use reasonable safeguards to protect data temporarily stored for offline functionality.

7. How We Share Information

We may share information only as needed for legitimate business and legal purposes, including:

With authorized agencies, administrators, employers, coordinators, or service partners using the platform
With vendors and service providers that support hosting, infrastructure, messaging, analytics, storage, and technical operations
With payers, EVV aggregators, or related compliance entities when required for visit verification, billing, claims, or reporting
With healthcare or care-related partners as permitted by law and operational need
To comply with legal obligations, audits, subpoenas, investigations, or lawful requests
To protect rights, safety, privacy, systems, and property
As part of a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable protections

We do not sell personal information.

8. Mobile App Permissions

Depending on your device and how the app is configured, the app may request access to the following:

Permission / Data	How It Is Used
Location (GPS)	Used for EVV, clock-in/clock-out verification, and related visit validation.
Camera / Photos	Used only if your app allows profile photos, document capture, or related uploads.
Notifications	Used for shift reminders, schedule alerts, status updates, or service notifications.
Diagnostics	Used to detect crashes, improve performance, and support troubleshooting.
Storage / Local Device Data	Used for offline records, app cache, and secure temporary storage needed for app functionality.

9. Data Retention

We retain information only as long as reasonably necessary to provide services, verify visits, support payroll and timesheets, meet contractual and payer obligations, comply with legal and recordkeeping requirements, resolve disputes, and enforce agreements.

Retention periods may vary depending on record type, role, applicable law, audit needs, employment requirements, and payer rules.

10. Security

We use reasonable administrative, technical, and physical safeguards to help protect information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. These safeguards may include encrypted transmission, access controls, authentication protections, role-based permissions, monitoring, and internal procedures designed to protect data.

However, no system can be guaranteed to be completely secure.

11. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or limitation of certain personal information.

You may update certain account information through the app or by contacting us.
You may adjust device permissions, including location access, through your device settings.
You may opt out of non-essential communications where such options are offered.
Additional rights may apply under applicable privacy laws.

12. Children’s Privacy

Our services are intended for adult caregivers, staff, administrators, and authorized users. We do not knowingly collect personal information directly from children under 13 through our app or website without appropriate legal authorization.

13. HIPAA and Health-Related Information

If our services involve protected health information or other regulated health-related information, we handle that information in accordance with applicable laws, payer requirements, contractual obligations, and operational policies. Additional notices or agreements may apply where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website or app after updates become effective means you accept the revised Privacy Policy.

15. Contact Us